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Mokokchung Times

Editorial

On NST Night Bus Resumption

ByMOKOKCHUNG TIMES

Aug 12, 2024 #bus, #Dimapur, #Mokokchung, #Nagaland, #NST

The recent relaunch of the Nagaland State Transport (NST) night bus services between Mokokchung and Dimapur is a commendable step toward enhancing public transportation. This initiative is praiseworthy, especially in an era where state-run services often face significant challenges.

However, the resumption of NST services also highlights the broader issues that state-run ventures frequently encounter in Nagaland and beyond. While the relaunch is a positive development, it brings to light long-standing concerns about inefficiency and financial constraints—factors that have historically plagued state-run services like the NST. The common criticisms of NST, such as reports of inefficiency among drivers and conductors, frequent mechanical failures, and poor maintenance of vehicles, are symptoms of deeper systemic problems.

One of the primary reasons for the failure of many state-run services, generally speaking, is bureaucratic inefficiency. The layers of red tape and slow decision-making processes often hinder timely responses to public needs. To overcome this, state-run services must adopt a more agile approach, with clear lines of responsibility and accountability. Decentralizing decision-making and empowering local managers to act swiftly could significantly reduce administrative delays and improve service delivery.

Political interference is another hurdle. Frequent changes in leadership and policy direction can lead to inconsistent service delivery, with a focus on short-term gains rather than long-term sustainability. Shielding state-run services from political whims through independent oversight or long-term planning agreements can help maintain stability and ensure continuous improvement.

Financial constraints are a common issue for state-run services, which often operate on tight budgets. Limited resources can lead to inadequate maintenance, outdated equipment, and a lack of innovation. The introduction of new BS6 buses for the NST is a positive example of how investing in modern, efficient infrastructure can improve service quality. To address financial challenges, state-run services should explore alternative funding mechanisms, such as public-private partnerships, or look for ways to generate additional revenue through complementary services or advertising.

A customer-oriented approach is crucial for the success of state-run ventures. The NST’s initiative to offer different fare options and consider expanding services based on customer response is a positive sign. To truly meet the needs of the public, state-run services must prioritize customer feedback, regularly assess service quality, and be willing to adapt to meet the evolving needs of their users.

Finally, developing a culture of accountability and performance is essential. State-run services should establish clear performance metrics and hold employees and managers accountable for meeting them. Regular audits, transparency in operations, and incentives for good performance can create a culture where continuous improvement becomes the norm.

The relaunch of the NST night bus services is a promising development, but it should also serve as a reminder of the broader systemic challenges that need to be addressed for state-run services to succeed.

 

By MOKOKCHUNG TIMES

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