The government has created a unified grievance redressal platform called the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) accessible at

Any citizen can lodge his/her grievances about the Central Ministries/ Departments /State Governments / Union Territories (UTs) on CPGRAMS, a PIB report said. Every Ministry / Department in the Government of India and State Government/UT have access to this system and grievances are resolved by the concerned Ministries/ Departments/ States/ UTs on a decentralized basis, it said.

About 1.3 lakh Grievance Officers of Central and State Governments are mapped on this system, it said, further adding that the CPGRAMS has also been integrated with Grievance portals of 19 States /UT.

The government launched the Good Governance Index (GGI) framework in 2019 to assess the State of Governance across all States and Union Territories (UTs) on a common indicator. The Index provides a comparative picture among the States/ UTs while developing a competitive spirit for improvement.

The second edition of the Good Governance Index, GGI 2020-21 was released in 2021 covering a total of 58 indicators under ten sectors i.e Agriculture and Allied Sector, Commerce and Industry, Human Resource Development, Public Health, Public infrastructure & Utilities, Economic Governance, Social Welfare & Development, Judiciary, and Public Safety Environment and Citizen Centric Governance.

Mokokchung Times

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