Kohima, 4 August (MTNews): The Labour, Employment, Skill Development & Entrepreneurship Department, Government of Nagaland, took a major step towards improving workers’ welfare by inaugurating a toll-free helpline number – 18003090407. The Advisor, Mr Moatoshi Longkumer, officiated the event at the Office of the Labor Commissioner, Kohima.
A DIPR report mentioned how the scenario in the State has significantly changed in recent years owing to urbanization, the steady growth of small-scale industries, business establishments, and also growth in the construction sector. However, it pointed out that the majority of these workers are unorganized in nature and are vulnerable to social and economic exploitation due to illiteracy, the dispersed nature of operations and processes, and lack of proper streamlined institutional back-up.
“These workers are also mostly ignorant about their rights, and thus the effort to approach the Department for lodging their grievances is very negligible,” the report added.
Therefore, keeping in mind the interest and welfare of the workers of the State, the Department has institutionalized a Labour Department toll-free number (18003090407) that provides easy access to the department with a simple phone call from the comfort of their workplace to bring forward their issues and grievances.
The toll-free number is not only manned for workers in Nagaland but also for Naga youths working outside the State having any issues or grievances relating to their employment condition.
The toll-free number is also a step forward for the Department to improve the interface with the workers of Nagaland and provide a vast array of services in an easy and friendly manner. Any person or party having any queries or grievances on any matter related to the Department can file his/her queries or grievances through the toll-free number. The facility will be operational 24/7.
However, dedicated human operators will attend the calls from 9 am to 4 pm during office working days. The helpline number will be on ‘auto-record’ mode for the remaining non-working hours or days and shall be duly recorded and attended to during the next working days, it was reported.